Frequently Asked Questions

FAQs

Everything you need to know about your Oasis Studio candles, candle care, orders, and more.

🕯️ Candle Care & Burning
Should I let the melt pool reach the edge of the jar on the first burn?

Not necessarily! Because our candles are made with a coconut-soy wax blend, you may notice that the melt pool doesn't reach the very edge of the jar during the first few burns. This is completely normal and doesn't mean your candle is tunneling.

As the candle burns down, the melt pool will naturally expand and catch up. Simply allow your candle to burn for a few hours at a time and enjoy the process!

What is the candle burn time?

Burn time varies depending on the size of the candle and how it is burned. Our approximate burn times are:

  • 13 oz candles: 70–80 hours
  • 8 oz candles: 50–55 hours (when available)
  • 4 oz gold tins: 20–30 hours

Burn times are estimates and can vary based on burn habits, wick trimming, and other factors.

Why is it important to trim the wick and keep burn time under 4 hours each time?

Trimming your wick before each burn helps maintain a steady flame, reduce soot, and prevent the flame from becoming too large. We recommend trimming the wick to about ¼ inch before each use.

Keeping each burn to 4 hours or less helps your candle burn safely and evenly while preventing the jar and wax from becoming excessively hot.

Once your candle has been burning for 4 hours, extinguish the flame, allow the wax and jar to cool completely, and trim the wick before your next burn.

Proper wick trimming and burn times will help you get the best performance and longest life from your candle.

Why is there still wax on the edges of the jar?

A little wax remaining along the edges of the jar is completely normal, especially during the first few burns. Our coconut-soy wax blend is designed to melt gradually, and the melt pool can naturally expand as the candle burns down.

This is not necessarily tunneling. Tunneling occurs when the candle consistently burns straight down the center, leaving a significant amount of un-melted wax around the sides throughout its life.

For the best results, simply follow our recommended burn times and keep your wick trimmed to about ¼ inch. As the candle burns down, the melt pool will naturally catch up.

🌿 Our Candles & Ingredients
What type of ingredients do you use for your candles?

Here at Oasis Studio, we strive for luxury to meet sustainability. Our candles are thoughtfully made with a coconut-soy wax blend, high-quality fragrance oils, and 100% organic cotton wicks.

We carefully select our materials with a focus on creating a beautiful, high-quality candle you can feel good about burning in your home.

Our fragrance oils are phthalate-free and sourced from reputable fragrance suppliers. Each candle is formulated and tested to provide a clean, even burn and a beautiful scent experience.

Are your fragrance oils phthalate-free?

Yes! Our fragrance oils are phthalate-free and sourced from reputable fragrance suppliers.

Each fragrance is carefully selected and tested to create a beautiful scent experience while maintaining the quality and performance we expect from every Oasis Studio candle.

📦 Orders & Shipping
How long does it take for my order to ship?

Orders are typically processed and shipped within 3–5 business days.

Orders placed over the weekend will begin processing on the following business day.

Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.

How much is shipping?

We offer $8 flat-rate shipping on all orders under $99.

Spend $99 or more and enjoy FREE ground shipping with code FREESHIP at checkout. ✨

Local delivery is also available for $5 within a 10-mile radius of Canton, GA.

If you select local delivery but your address is more than 10 miles from Canton, you will be contacted and charged the remaining difference for standard ground shipping before your order is delivered.

 Are you ready to STEP UP your candle game?!

What's Included

Every order is thoughtfully packaged with a few little extras to make your Oasis experience even more special.

Handmade With Care

Every candle is carefully handmade, poured, and packaged in small batches with love.

Complimentary Matches

Every candle order includes complimentary matches, so you'll be ready to light your new favorite scent.

A Little Something Extra

Spend $25 or more and receive a complimentary scent sample with your order. You might just discover your next favorite.

Packed with a little extra love — because the details matter. ♡